If you have a larger churn rate you probably have multiple user accounts that are not in use.
In order to check suspended accounts go to: WHM > List Suspended Accounts or
ls /var/cpanel/suspended
![How to suspend / terminate cPanel accounts suspended - How to suspend / terminate cPanel accounts](https://i0.wp.com/pcx3.com/wp-content/uploads/2021/05/suspended.png?resize=647%2C403&ssl=1)
To suspend an account:
/scripts/suspendacct USERNAME
You can also add notes to the suspension so that you don’t have to guess why the account is suspended:
/scripts/suspendacct USERNAME 'Reason for suspension here'
To prevent resellers from unsuspending the account you can add 1 at the end:
/scripts/suspendacct USERNAME 'Reason for suspension here' 1
To unsuspend an account:
/scripts/unsuspendacct USERNAME
In order to terminate accounts: WHM > Terminate an Account
![How to suspend / terminate cPanel accounts gif - How to suspend / terminate cPanel accounts](https://i0.wp.com/pcx3.com/wp-content/uploads/2021/02/gif.gif?w=736&ssl=1)
or you can use the following command to terminate an account:
/scripts/killacct <user> <y/n>
(y/n indicating whether to save the DNS records)